Securus Technologies, an eminent provider of criminal justice technology, is taking GTL, a fellow provider, to task in new press releases and published reports. Securus states that their company, founded in the state of Louisiana, fraudulently adds seconds to calls to overcharge customers, double bills them, and does all this fully conscious of the illegality of the practices.
Their aim in publishing these findings is to reintroduce to the industry a kind of integrity that they feel is lacking in companies like GTL. Richard A. Smith, Chief Executive Officer of Securus, takes pride in the work companies like Securus does and wants there to be transparency and honesty in the industry.
“I love our industry – serving law enforcement, corrections, inmates, friends/family members, and all of society,” said Smith. “It offends me and our entire industry when a carrier stoops well below the integrity bar that most other carriers have – but GTL does not. Our business’ mission is a lot more than making money. It is to serve all of our customers with their best interests at heart – in the right way.”
As part of their press release, Securus states that due to these unlawful practices, GTL overcharged state of Lousiana taxpayers $1,243,000. These results were originally published in 1998, but Securus has found that the fraud has continued despite warnings. Securus hopes these series of reports will contribute to a more honest industry and help hold fellow providers accountable for wrongdoing.