Seymour Segnit currently enjoys notoriety as the co-founder and CEO of MAGFAST. The company produces wireless magnetic chargers capable of saving people from costs and clutter. Long before he was the chief executive of a startup, Segnit worked in a photo lab.
During these early days, Segnit learned something valuable about customer service. Although the photo lab experience occurred many years ago, Seymour Segnit kept the valuable lesson with him his whole life.
In the days long before digital photography emerged, labs printed out photos via a chemical process. Things could go wrong when printing photos, including scratches. The photo lab had a policy when an image came out with a scratch. The company would provide two photos to the customer. The customer would be informed about the scratch, and then told the second photo was free. So, now the customer has two photographs.
What Seymour Segnit learned here was the value of customer service. Customers would feel incredibly pleased with the gesture provided by the photo lab. Segnit noticed that the positive customer service policies at the photo lab often led to a “Wow!” moment. See This Page for related information.
The impression carried over into his experiences at other jobs. Of course, he allows those lessons to guide him when he makes decisions at MAGFAST. Customer service is a top priority at the company. One way he promotes customer service is by making sure his products are UL Safety Certified. Go Here for additional information.
Also, Seymour Segnit took steps to develop a digital fingerprint system for his chargers. The system helps customers register their products and prove authenticity while even determining if the charger is pre-owned. A return policy allows a customer to give the product back if the previous owner had lost the charger.
Customer service is a valuable trait for a business to possess. Hence, Seymour Segnit puts great emphasis on it.
Learn more about Seymour Segnit on https://medium.com/@seymoursegnit/seymour-segnits-keys-to-entrepreneurial-success-81a010fec3cf